Vendor Service Agreements

Technology vendors and businesses use a Service-Level Agreement (SLA) to specify the service hired for and its terms and conditions.

Service agreements are important in setting clear expectations for both the business and the vendor, and play an important role in keeping projects within scope, on budget, and within the agreed upon timeframe.

We have worked closely with technology vendors over the years, and are familiar with the nuances of creating airtight service agreements.

Vendor Service Agreements Include:

  • Definition of the level of service expected from the vendor
  • Expectations for how the service is to be evaluated
  • Agreement on terms of completion, or remedies for items not achieved